FREQUENTLY ASKED QUESTIONS
ORDERING
How do I know that you have received my order?
Once you’ve placed your order and upon successful payment completion you will be sent to an order confirmation page, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox, if you do not see your email please check your junk mail box, it is always best to whitelist 5poundstyle in your email client, if you do not know how to do that please see our Technical Issues FAQ. Once our warehouse team have processed your order, you will receive a second email to let you know that your order has been despatched and is on its way to you.
DELIVERY
Can I track my order?
You will receive an email with a tracking number once your parcel is ready for dispatch (this is in addition to your dispatch email). If you have any concerns regarding your order, our Customer Service team will be able to help you. Please CLICK HERE for our contact details.
My order has not been delivered. What can I do?
If you have any concerns regarding your order, our Customer Service team will be able to help you. Please CLICK HERE for our contact details.
I am missing an item from my order. What should I do?
If you have an item missing from your parcel, please contact our Customer Services Team. Please CLICK HERE for our contact details.
RETURNS
Can I return my items if they do not fit me?
Of course you can. We give you the option of returning the items that you do not wish to keep and guarantee 100% refund if that is the case.
PAYMENTS
What methods of payment do you accept?
We only accept payment by PayPal and all major credit cards/debit cards, UK-based Maestro and Solo cards. We do not accept Cheques, postal orders, Euro Cheques, Cash in any currency, Book tokens, Purchase orders, International wire transfers, Bank transfer or Direct debits
Why am I being asked for another password after entering my card details?
This is the 3D Secure Payment option that some banks use to identity you. 3D Secure is an added layer of security for credit and debit card purchases online. We reserve the right to refuse your order if you are offered to give your 3D password but choose not give it. If you have any problems or forget any information please contact your bank in the first instance.
Please send your questions to sales@5poundstyle.com if they are not listed above.
Our phone lines are open during working hours Monday – Friday (not including bank holidays).
Enjoy the 5 star experience!